Portfolio
Selected examples of instructional design, technical documentation, systems adoption support, operational training, and workforce enablement projects.
Compliance Manual: Airline Operations
Excerpt from a comprehensive 140-page operational compliance manual developed in collaboration with 23 subject matter experts, supporting successful international aviation safety audit certification.
Tools: MS Word, Visio, Snagit
Training Manual: ADAM Implementation
Excerpt from a comprehensive 140-page operational compliance manual developed in collaboration with 23 subject matter experts, supporting successful international aviation safety audit certification.
Tools: MS Word, Snagit
eLearning Video: Oracle iSupplier Demo
Software Demonstration & Performance Support Guided software demonstration walking external suppliers through the Oracle iSupplier portal’s invoice submission and payment tracking process. Designed to support supplier onboarding and enable self-service navigation of the procurement platform without requiring live support.
Tools: Adobe Captivate
Instructor-Led Training Deck: WorkView for Frontline
Virtual training deck supporting frontline staff onboarding to WorkView, a workflow management tool implemented as part of a large insurance platform rollout. Covers task queue navigation, document management, and end-to-end process workflows for live virtual delivery.
Tools: MS PowerPoint, Snagit
SOP: Gas Utility Meter Adjustment
Technical SOP & Process Documentation Standard operating procedures supporting gas meter testing, field operations, and workflow standardization for a major gas utility. Includes workflow charts and technical diagrams designed to support audit readiness and operational knowledge transfer.
Tools: MS Word, Visio, SharePoint
Job Aid: Insurance Frontline Submission Process
Visual quick-reference guide supporting a Duck Creek insurance platform implementation, designed to help the front line center staff navigate dual-system operations — determining when to use Duck Creek versus the legacy process across submission, clearance, and document management workflows.
Tools: MS PowerPoint, Adobe Acrobat, Snagit
Video Storyboard: Insurance Process Introduction
Storyboard developed to guide production of an introductory training video for a Duck Creek insurance platform implementation. Defines content structure, narration flow, visual direction, and knowledge check placement across the front line center’s submission workflow.
Tools: MS PowerPoint, Snagit
eLearning Simulation: Excel – Working with Data
An interactive module teaching essential Excel data analysis skills through a guided software demonstration followed by a hands-on Try Me simulation. Learners practice creating a sales report using sorting, subtotals, and charting in a realistic, risk-free environment. Includes a knowledge check and is fully accessible and WCAG-compliant. Features self-recorded narration.
Tools: Articulate Storyline, Snagit
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eLearning: When Geese Mean Business
Engaging workplace scenario module exploring professional conflict resolution through branching interactions, personalized learning via JavaScript-controlled name input, and embedded knowledge checks. Fully accessible and WCAG-compliant with the exception of drag-and-drop interactions. Features AI-generated narration and AI-generated imagery, demonstrating practical application of AI tools in eLearning production.
Tools: Articulate Storyline, JavaScript, DALL-E, Adobe Firefly, ElevenLabs
Instructor-Led Training Deck: Grant Management System
System training program developed for a nationally recognized philanthropic foundation’s enterprise grant management platform implementation. Includes demonstrations, guided practice exercises, and learning checkpoints designed to reinforce real workflow tasks and support user adoption.
Tools: MS PowerPoint, SnagIt